At Fitdom, we want your ordering experience to be simple and straightforward. Below you'll find information about shipping, cancellations, returns, and product issues.
Shipping
Order Availability
All orders are subject to product availability. We work to keep inventory information on Fitdom.com as accurate as possible, but occasionally an item may become unavailable after an order has been placed.
If we are unable to fulfill part or all of your order, we will contact you with available options, which may include waiting for the item to be restocked or receiving a refund for the unavailable item.
Where We Ship
We currently ship within the United States.
Shipping availability and rates may vary for Alaska, Hawaii, Puerto Rico, U.S. territories, and certain addresses. Any applicable shipping charges will be displayed during checkout before your order is completed.
At this time, Fitdom does not offer international shipping through Fitdom.com.
Shipping Costs
FREE standard shipping is available on eligible domestic orders with no minimum purchase required.
When expedited or other shipping options are available, the applicable cost will be calculated at checkout based on the order size, weight, shipping method, and destination.
All shipping charges will be displayed before you complete your purchase.
Processing & Delivery
Orders are generally processed and shipped on business days, Monday through Friday, excluding holidays.
Most orders are prepared for shipment within 1–2 business days after the order is placed.
Delivery time will vary depending on the shipping method, carrier, destination, and other circumstances outside of Fitdom's control.
Standard shipping generally arrives within 5–7 business days after shipment.
If expedited shipping is available and selected during checkout, estimated delivery times will be shown with the applicable shipping option.
Please note that weekends and holidays may affect processing and carrier transit times.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided with your order once your shipment has been prepared.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Gift Orders
Gift wrapping and personalized gift messages are currently unavailable.
Order Cancellations
Cancellation Requests
We begin processing orders as quickly as possible, so we cannot guarantee that an order can be changed or canceled once it has been submitted.
If you need to request a cancellation or make a change to your order, please contact Fitdom as soon as possible. We will do our best to accommodate your request if the order has not already entered the fulfillment or shipping process.
Once an order has shipped, it can no longer be canceled and will need to follow our standard return process.
Returns
Change-of-Mind Returns
We want you to be happy with your Fitdom purchase.
Eligible products may be returned within 30 days of delivery, provided that the item is:
- Unused
- In its original condition
- In its original packaging
- Complete with all included parts and accessories
- In resalable condition
Before sending an item back, please contact Fitdom to request return authorization and return instructions.
Unless the return is due to an error by Fitdom or a qualifying product issue, return shipping costs are the responsibility of the customer.
Original shipping charges, including expedited shipping charges, are non-refundable unless otherwise required by law.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
Fitdom reserves the right to decline a return or reduce the refund amount if an item is returned used, damaged, incomplete, or otherwise not in its original resalable condition.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Fitdom as soon as possible after delivery.
To help us resolve the issue quickly, we may ask you to provide your order number along with photos showing the product, packaging, damage, or defect.
Once the issue has been reviewed, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.
Warranty Claims
Fitdom stands behind the quality of our products.
If you believe your product has a defect in materials or workmanship, please contact us with your order information and details about the issue. Photos may be requested to assist with evaluating the claim.
Warranty coverage applies to qualifying manufacturing defects and does not cover normal wear and tear, misuse, improper care, accidents, unauthorized modifications, or damage resulting from use of the product for purposes other than its intended use.
Approved warranty claims may be resolved through a replacement or refund, depending on the circumstances and product availability.
Need Help?
Have a question about your order, shipping, return, or product?
Please contact the Fitdom Customer Support Team through the contact information provided on Fitdom.com. Include your order number whenever possible so we can assist you more quickly.
Fitdom — For Those Who Build Champions.