We want you to be satisfied with your Fitdom purchase. If something isn't right, we're here to help.
30-Day Return Policy
Fitdom accepts eligible returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Complete with all included parts and accessories
- In resalable condition
A receipt, order number, or other proof of purchase is required to process a return.
Please contact Fitdom Customer Support before sending any product back. Returns sent without prior authorization may not be accepted or may experience processing delays.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as final sale
- Personalized or customized products
- Items that have been used, altered, or damaged after delivery
Certain exceptions may apply if an item arrives defective, damaged, or incorrect.
Starting a Return
To request a return, please contact Fitdom Customer Support through the contact information provided on Fitdom.com.
Please include your order number and the reason for your return.
Once your return request has been reviewed, we will provide return instructions if the item is eligible.
Please do not send products back without receiving return instructions from Fitdom first.
Return Shipping
For standard returns, including returns due to a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.
Original shipping charges, including expedited shipping charges, are non-refundable unless the return is due to an error by Fitdom or otherwise required by law.
We recommend using a trackable shipping service when returning your order. Fitdom is not responsible for return packages that are lost or damaged before they are received by us.
Refunds
Once your returned item is received, we will inspect it and notify you of the status of your refund.
If the return is approved, your refund will be issued to the original method of payment.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Partial Refunds
In certain circumstances, Fitdom may issue a partial refund rather than a full refund.
This may apply when:
- An item is returned with missing parts, accessories, or packaging
- An item is not returned in its original condition
- An item has been damaged for reasons unrelated to Fitdom
- The returned product shows signs of use that affect its resale condition
Fitdom reserves the right to determine the appropriate refund amount based on the condition of the returned product, to the extent permitted by applicable law.
Late or Missing Refunds
If you have received confirmation that your refund was issued but have not yet received the funds, please allow several business days for processing.
Processing times vary depending on your bank or payment provider.
If sufficient time has passed and your refund is still not showing, please contact your bank or credit card provider first.
If you still need assistance after contacting your payment provider, please contact Fitdom Customer Support and we'll be happy to help.
Exchanges & Replacements
If your Fitdom product arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photos of the product, packaging, or affected area to help us evaluate the issue.
When appropriate and subject to product availability, Fitdom may provide a replacement product or another suitable resolution.
For manufacturing defects, please also refer to our 1-Year Limited Warranty Policy.
For standard size, color, or product changes, we may ask you to return the original item and place a new order rather than processing a direct exchange.
Damaged or Incorrect Orders
If you receive an item that is damaged during delivery or receive a product different from what you ordered, please contact Fitdom Customer Support with your order number and photos of the item and packaging.
Once we review the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
If the issue was caused by an error on our part, you will not be responsible for the associated return shipping cost.
Gifts
If you received a Fitdom product as a gift, please contact Fitdom Customer Support before returning the item.
Refunds are generally issued to the original payment method used for the purchase. If you are not the original purchaser, our team will review the available options with you.
Purchases Made Through Other Retailers
This refund policy applies to eligible purchases made directly through Fitdom.com.
Products purchased through Amazon or another retailer or marketplace are generally subject to that retailer's applicable return and refund policies.
However, qualifying Fitdom products may still be covered by our 1-Year Limited Warranty against defects in materials and workmanship. Please refer to our Warranty Policy for additional information.
Questions?
If you have questions about a return, refund, replacement, or your order, please contact the Fitdom Customer Support Team through the contact information provided on Fitdom.com.
Please include your order number whenever possible so we can assist you more quickly.
Fitdom — For Those Who Build Champions.